Akima

Terms & Conditions

Last updated: February 2026

Disclaimer: This document is provided for informational purposes only and does not constitute legal advice. You should seek independent legal advice from a qualified solicitor before relying on these terms.

1. Acceptance of Terms

By accessing or using the services provided by Akima Automations (ABN 80 561 472 069) (“Akima Automations”, “we”, “us”, or “our”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services or website.

2. About Us

Akima Automations is an ABN-registered Australian business based in Sydney, New South Wales. We provide AI-powered automation, custom software development, and cloud infrastructure services to businesses across Australia. You can contact us at hello@akimaautomations.com.au.

3. Services Description

Akima Automations offers the following services:

  • AI Voice Agent (Ahoy): An intelligent voice agent that answers inbound calls, books appointments, handles FAQs, and integrates with your existing business systems.
  • Custom Software Development: Bespoke web applications, internal tools, and software solutions tailored to your business requirements.
  • Cloud & DevOps: Cloud infrastructure setup, management, CI/CD pipelines, and deployment automation.
  • CRM Integration: Configuration and integration of customer relationship management platforms with your existing workflows.
  • AI & Machine Learning: Custom AI models, natural language processing, and machine-learning solutions for business automation.
  • Workflow Automation: End-to-end business process automation connecting your existing tools and platforms.

Service specifications, deliverables, and timelines are agreed upon in individual project proposals or service agreements.

4. AI Voice Agent (Ahoy) — Specific Terms

AI Disclosure: Ahoy is an artificial intelligence voice agent, not a human. Callers will be informed at the start of each call that they are interacting with an AI assistant.

Call Recording & Transcription: Calls handled by Ahoy may be recorded and transcribed for quality assurance, service improvement, and to fulfil booking/enquiry requests. By using the Ahoy service, clients acknowledge that callers to their business will be informed of recording at the start of each call.

Call Data: Data collected during calls includes voice recordings, transcripts, caller phone numbers, call duration, and post-call analysis (e.g., call summary, sentiment). This data is processed by third-party providers and stored securely.

Client Responsibility: Clients deploying Ahoy are responsible for informing their customers that an AI voice agent may handle calls and that calls are recorded, in accordance with applicable laws.

Caller Interaction & Consent: Ahoy identifies itself as an AI assistant and informs callers that the call is being recorded at the start of each call. By continuing the call after this disclosure, callers are deemed to have consented to the interaction and recording. Callers may request to end the call or be transferred to a human representative at any time.

Unknown & Unsolicited Calls: Ahoy answers all inbound calls to the configured phone number, including calls from unknown, withheld, or unrecognised numbers. Akima Automations is not responsible for the content of spam, robocalls, or other unsolicited calls handled by the service. Data from such calls is retained in accordance with the retention periods set out in our Privacy Policy.

Human Escalation: If a caller requests to speak with a human, Ahoy will attempt to transfer the call to a designated phone number (if configured by the client) or take a message for follow-up. Clients are responsible for configuring their escalation preferences and ensuring a human contact is available during business hours where required.

Emergency Disclaimer: Ahoy is not an emergency service and is not a substitute for dialling emergency services. Callers who require urgent assistance should dial 000 (Australia) or their local emergency number. Akima Automations accepts no liability for any outcomes arising from emergency-related calls handled by Ahoy.

5. Third-Party Service Providers

Our services may utilise third-party platforms and technologies, including but not limited to artificial intelligence and machine learning platforms, cloud hosting providers, customer relationship management systems, and telephony infrastructure providers.

These third-party services are governed by their own terms of service and privacy policies. We select reputable providers and take reasonable steps to ensure they meet applicable standards, however, to the extent permitted by law (and subject to your rights under Australian Consumer Law), Akima Automations is not liable for outages, data loss, or service interruptions caused by third-party providers beyond our reasonable control.

6. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

If our services come with guarantees that cannot be excluded under Australian Consumer Law, we are entitled to limit our liability for a failure to comply with any such guarantee to the re-supply of the services or the payment of the cost of having the services re-supplied.

7. Payment Terms

  • Ahoy Voice Agent: Ahoy is offered across tiered subscription plans (currently Starter, Growth, and Professional) with monthly pricing starting from $199 AUD (exclusive of GST). Each plan includes a specified number of inbound call minutes per calendar month. Current plan details and pricing are published on our pricing page. Usage beyond the included allowance is billed at the per-minute overage rate specified for your plan. We will notify clients before any additional charges apply.
  • Minimum Commitment: Ahoy subscriptions require a minimum commitment period as specified for your selected plan (currently 3 to 12 months depending on the plan). There are no setup fees. The minimum commitment period begins on the date your subscription is activated.
  • Annual Billing: Clients may opt for annual billing at a discounted rate. Annual billing terms, including any discount, are specified at the time of purchase and in the service agreement.
  • Custom Projects: Quoted on a per-project basis. Payment milestones and schedules are outlined in individual project proposals.

All prices are in Australian Dollars (AUD). Invoices are due within 14 days of issue unless otherwise agreed in writing.

All prices quoted are exclusive of GST and are intended for business customers. If GST applies, it will be itemised on your invoice.

8. Cancellation & Refunds

  • During Minimum Commitment: If you cancel your Ahoy subscription before the end of your minimum commitment period, an early termination adjustment may apply. This adjustment is calculated as 50% of your monthly fee multiplied by the number of months remaining in the commitment period. This amount represents a genuine pre-estimate of loss incurred by Akima Automations and is disclosed to you prior to entering into the service agreement.
  • After Minimum Commitment: Once your minimum commitment period has been fulfilled, you may cancel your subscription at any time with 30 days’ written notice. No refunds are provided for partial billing periods.
  • Annual Billing: Annual prepaid subscriptions are non-refundable after the first 14 days unless required by Australian Consumer Law. You may choose not to renew at the end of your annual term.
  • Custom Projects: Cancellation terms are specified in individual project agreements. Work completed prior to cancellation is billable.

Refund entitlements under Australian Consumer Law are not affected by these terms. If you believe you are entitled to a refund under ACL, please contact us.

9. Intellectual Property

Unless otherwise agreed in writing, intellectual property in custom-developed software is assigned to the client upon full payment. Akima Automations retains intellectual property rights in its proprietary tools, frameworks, and pre-existing code.

All content on this website, including text, graphics, logos, and design, is the property of Akima Automations and is protected by Australian and international intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law and subject to our obligations under Australian Consumer Law, the total liability of Akima Automations for any claim arising from or related to our services is limited to the total fees paid by you in the 12 months preceding the claim.

To the maximum extent permitted by law, Akima Automations is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

12. Service Availability

We endeavour to maintain the availability of our services but do not guarantee uninterrupted or error-free operation. We may temporarily suspend services for maintenance, updates, or circumstances beyond our reasonable control.

13. Indemnification

Subject to your rights under Australian Consumer Law, you agree to indemnify and hold harmless Akima Automations and its officers, employees, and agents from any claims, losses, damages, or reasonable expenses directly arising from your breach of these terms or your unlawful or unauthorised use of our services.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

16. Data Breach Notification

In the event of an eligible data breach involving your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).

17. Contact Information

If you have any questions about these terms, please contact us: