About
How we work with you — from first conversation to long-term partnership.
Why Akima Exists
Australian small businesses run on phone calls — and too many of those calls go unanswered. During jobs, after hours, on weekends. Every missed call is a missed opportunity.
We started Akima Automations to solve that problem. Ahoy, our flagship AI voice assistant, was born from a simple idea: what if every business could have a receptionist that never sleeps, never takes a sick day, and answers on the first ring?
But we quickly saw that phone calls were just the surface. The businesses we worked with also needed their systems connected, their workflows automated, and their data flowing between tools. So we built a company that does both — a flagship product and the custom work that makes everything else run.
Discover. Design. Deliver.
Discover
We start with a conversation — whether you need Ahoy answering your phones or a custom integration connecting your systems. We learn how your business operates, what tools you use, and where the friction is.
Design
We map out a clear plan with defined milestones and expected outcomes. For Ahoy, that means building your custom voice assistant. For integrations, it means architecture that fits your stack.
Deliver
We build, test, and deploy in stages — keeping you informed at every step. Most Ahoy voices go live within 48 hours. Custom projects follow a phased rollout with ongoing support.
Our principles
Clarity over complexity
We explain everything in plain language. If you don't understand it, we haven't done our job.
Build to last
We design solutions that scale with your business, not ones you'll outgrow in six months.
Your data, your control
We believe in transparency. You own your systems, your data, and your integrations — always.
Partnership, not projects
The best integrations evolve. We're here for the long run, not just the initial build.